Gumtrail Privacy Policy
Effective date: 9 November 2026
1. Introduction
Gumtrail respects customer privacy and aims to handle personal information responsibly. This policy explains what information Gumtrail handles, why, how it is stored and how to contact us. Gumtrail is operated by an Australian sole trader based in Victoria. Privacy enquiries: adrian2370@live.com
2. Information we handle
- Account information: details needed to identify your Whop account and determine your access to Gumtrail.
- Camping trip information: trip names, destinations, dates, budgets, equipment lists, meal plans, preparation notes and anything else you choose to save.
- Subscription information: membership status used to verify access.
- Support information: emails and details you send when contacting us.
- Technical information: information reasonably required for website operation, reliability and security.
3. How we use information
- Provide Gumtrail's planning features.
- Maintain customer access and account functionality.
- Store and retrieve your saved trips.
- Verify premium subscriptions.
- Respond to enquiries and support requests.
- Maintain the security and reliability of the service.
- Comply with applicable legal obligations.
4. Third-party service providers
Whop provides account sign-in, membership management, payment processing and website hosting services. Neon PostgreSQL provides the database that stores customer camping trip information.
5. Payment information
Payments are handled through Whop's payment infrastructure. Gumtrail's planning application does not require you to enter full payment-card details. See Whop's privacy information for how it handles payment data.
6. Data security
Gumtrail uses account-based access controls intended to protect customer information. Saved trips are linked to the signed-in customer's account, and access to another customer's trips is restricted by the application. No online service can guarantee absolute security, so please protect your account credentials.
7. Data retention
We store saved trip information to provide the service. Information may remain stored after a subscription is cancelled. We do not keep customer information longer than reasonably necessary, and we do not promise automatic deletion after a set period.
8. Access, correction and deletion
Email adrian2370@live.com to request access to the information we hold about you, correction of inaccurate information, deletion of your saved trip information, or information about how your data is used. We may need to verify your identity. Some account and payment information is controlled by Whop and may need to be managed through Whop directly.
9. Analytics and cookies
Gumtrail may use analytics and technical cookies associated with Whop's website hosting and sign-in services.
10. International processing
Some third-party providers may process or access information outside Australia.
11. Privacy enquiries and complaints
Contact adrian2370@live.com with privacy questions or concerns. We will investigate reasonable concerns and respond within a reasonable period. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).
12. Updates to this policy
We may update this policy to reflect changes in the service, providers or legal requirements, and will communicate material changes where appropriate.