Refund and Cancellation Policy

Effective date: 9 November 2026

1. Subscription plans

Gumtrail offers two paid subscriptions: Monthly Access at A$4.99 every 30 days and Annual Access at A$29.99 every year. Both provide access to Gumtrail's premium camping-planning application.

Subscriptions renew automatically at their billing interval unless cancelled. Any applicable taxes or additional checkout charges are shown before payment.

2. Cancelling your subscription

You can cancel through the subscription-management options in your Whop account. Cancelling stops future automatic renewals when completed before the next scheduled renewal. Cancelling does not automatically create a refund request.

How long premium access continues after cancellation depends on the membership's expiry date and its access status in Whop. If you need help cancelling, email adrian2370@live.com.

3. Refund requests

Gumtrail considers voluntary refund requests individually. We may consider circumstances including:

• Accidental or duplicate purchases.
• Billing errors.
• Significant technical problems.
• Inability to access purchased services.
• Other reasonable concerns raised by customers.

We do not offer an automatic change-of-mind refund guarantee. This does not affect any refund or other remedy you may be entitled to under Australian Consumer Law.

4. Requesting a refund

Email adrian2370@live.com and include:

• The email associated with your Whop account.
• Your purchase date.
• Your Whop transaction or order reference, if available.
• A brief description of the issue.

Please do not send payment-card numbers, passwords or other unnecessary sensitive information. We aim to acknowledge refund enquiries within two business days, and requests are assessed under applicable consumer laws and the circumstances of the transaction.

5. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies consumer guarantees or remedies that cannot lawfully be excluded. Where a service fails to meet an applicable guarantee, you may be entitled to a remedy, including a refund, depending on the problem. Voluntary refund decisions do not override these statutory rights.

6. Billing disputes

If you believe you have been incorrectly charged, contact Gumtrail or the relevant Whop support channel so the transaction can be investigated.

7. Contact

For cancellation assistance, billing questions and refund enquiries: adrian2370@live.com